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Enstroga has to pay 15,000 euros for terminating energy contracts

Energy company Enstroga has been imposed a penalty of 15,000 euros by the Authority for Consumers and Markets (ACM) for unilaterally terminating fixed energy contracts.

Due to rising energy prices, Enstroga customers with a fixed energy contract were informed that their contract would be cancelled. ACM previously announced that it would impose a penalty payment on an energy company, but did not yet disclose the name of the company.

Enstroga was instructed by the market watchdog to reconnect customers and only charge according to the agreed fixed rate. If refused, the company would be fined 15,000 euros per week, with a maximum of 45,000 euros. Because the company did not comply with ACM’s order, it now has to pay the first penalty.

More expensive

In addition to letters from Enstroga, several consumers with permanent contracts with Enstroga also received letters from their local network operator. This states that they no longer have a contract with the energy supplier and that they are advised to switch. ACM advises people to comply with this, so that they remain assured of the supply of gas and electricity. Due to the rising energy prices, this means that they are considerably more expensive.

According to the market watchdog, it is “no longer advisable” for consumers to insist that the company must fulfill its contract obligations. Enstroga could not be reached for comment shortly.

The Consumers’ Association had previously ordered energy supplier DGB and Enstroga to immediately reverse the termination of the contracts and asked ACM to conduct an investigation. A spokesperson for the authority would not say whether other suppliers are also being investigated.

NOS op 3 explains in this video why the price of gas is rising so fast:

Enstroga has to pay 15,000 euros for terminating energy contracts
Source link Enstroga has to pay 15,000 euros for terminating energy contracts

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