The Netherlands Authority for Consumers & Markets (ACM) has imposed a fine of 25,000 euros on Servicecollect for the misleading telephone sale of puzzle subscriptions. According to the regulator, the company supposedly called as a “thank you” for completing a survey or with a “nice announcement”. But it actually involved the sale of a paid online puzzle subscription for several tens a month.
These practices took place under various company names, including Eduspel, Kennisgame, Memory Sport, Quizatlas and Puzzle Game. Consumers were also not properly informed about the term and the way in which the subscription could be canceled, according to ACM. So people unintentionally got stuck with a subscription and didn’t know how to get rid of it.
ACM received dozens of complaints about all this via its consumer counter. The supervisor had already addressed the entrepreneur about his behavior in 2020. Then he said he would follow the rules, but it didn’t.
According to ACM board member Cateautje Hijmans van den Bergh, Servicecollect’s way of doing things is wrong. “Companies that call consumers to sell them something should be clear at the start of the conversation about who is calling and for what reason. They also have to be clear about their offer, what it costs and how you can get rid of it if you change your mind.” She recommends that people who are overtaken by sales calls make it clear that they are not interested and do not want to be called again. “Then disconnect. That way you can avoid a lot of misery.”
Fine for misleading ‘thanks’ about puzzle subscriptions
Source link Fine for misleading ‘thanks’ about puzzle subscriptions